Refund and Returns Policy

Effective Date: 17/05/2024

Thank you for shopping with [Your Company Name]. We strive to ensure you are satisfied with your purchase. However, if you need to return an item, please review our policy below.

1. General Policy

  • All sales are final. We do not offer refunds or exchanges for change of mind.
  • We reserve the right to offer refunds, exchanges, or store credits at our discretion in exceptional cases.

2. Eligibility for Returns

  • Items must be returned within 14 days from the date of purchase.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of purchase is required for all returns.

3. Non-Returnable Items

  • Perishable goods (e.g., food, flowers, newspapers, or magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, or flammable liquids or gases.
  • Gift cards, downloadable software products, and some health and personal care items.

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receipt. We may require photographic evidence of the damage or defect.
  • At our discretion, we will offer a replacement, store credit, or refund for defective or damaged items.

5. Return Process

  • To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return.
  • Once your return is approved, we will provide you with instructions on how to send your item back to us.

6. Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If we offer a return due to our error (e.g., wrong item shipped), we will cover the return shipping costs.

7. Refunds (if applicable)

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

8. Sale Items

  • Only regular-priced items may be refunded. Sale items cannot be refunded.

9. Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email].

10. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

11. Right to Refuse Service

  • We reserve the right to refuse returns or refunds if we believe a customer is abusing our policy or attempting to fraudulently return items.

12. Changes to This Policy

  • We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our Refund and Returns Policy, please contact us at [email protected]

Corrosion Instruments

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